Terms of Service

Please read through our Terms of Service (TOS) to ensure you understand the necessary steps for purchasing an animal from Moon Valley Reptiles (MVR). “The Store” refers to our website’s cart checkout system and “Availability” refers to the current list of geckos we publicly advertise for sale.

Payment Terms

Paypal is the preferred method of online payment; if you wish to pay by credit card, you may do so through Paypal. Checks and money orders are not accepted. Cash accepted only for local, in-person sales within Arizona.

MVR reserves the right to refuse a sale to anyone, for any reason.

Periodically, previously listed geckos may be removed from Availability as we evaluate our holdbacks for future breeding. Over time, plans may change and the gecko may return to the Availability list. If the gecko’s market value has grown over that time, the price may be adjusted from the original listed price. This can be due to the determination of gender on an unsexed animal or the development of desirable traits, such as (but not limited to) color, pattern and structure.

Local Transactions

If you live in the Phoenix metro area of Arizona, we may be able to arrange a local pickup or delivery. Please read our Health Guarantee for additional information on local pickups or Reptile Show sales.

Shipping

We ship only within 48 contiguous United States (sorry, no Hawaii or Alaska shipments) because we care about the safety of our animals.

MVR will not ship out reptiles if the weather conditions are outside the range that species find tolerable. Shipping weather must be under 80 degrees and over 40 degrees Fahrenheit at both shipping and receiving locations.

Shipping options are currently UPS Next Day Air or FedEx Priority Overnight via ReptilesExpress.com. This is subject to change at our discretion, but shipping of reptiles will always be overnight, and you will not be charged extra if we choose a different shipping method.

If your order must be carried by a specific shipping company, for example due to the unreliability of some carriers in your area, please inform us at time of purchase to avoid potential complications.

At some locations, local hub pickups are possible so you can pick up your package in the early mornings without the worry of late delivery.

We ship only Mondays, Tuesdays, or Wednesdays to minimize delays and avoid the risk of being stuck over a weekend. Holidays are exceptions, and we must verify delivery times with you prior to shipping; delays in contact may mean waiting for favorable conditions if shipping window is not met. MVR is not responsible for carrier delays or mishandling.

For delivery, someone must sign for the package upon the first delivery attempt, or all guarantees are void. Please schedule accordingly!

Shipping costs are variable depending on the buyer’s location, but usually range from $40 to $80. In some instances (purchase price over $500), shipping cost may be waived or a shipping credit applied to lower your cost.

As shipping costs are quite high in the current market, we recommend that multiple animals be shipped together whenever possible to reduce the shipping cost per animal. We are also continuing to search for alternative safe shipping methods to offer our customers lower shipping prices.

Health Guarantee

All animals are sold with a 10 day limited guarantee, which does not cover injury once in your care. This includes complications such as dehydration and heat stress in animals not properly unpacked after delivery in a timely manner. This also includes local sales, where the hot and dry climate can be deadly to crested geckos. Give water immediately and provide a water bowl for 2-4 weeks (minimum) to ensure proper hydration.

Please notify us at the time of arrival so we can certify the guarantee.

If an animal arrives with signs of illness or injury, we require photo or video documentation within 24 hours of notifying us of the issue. We will assist you in treating the problem(s) as quickly as possible.

If the animal passes away while covered by the health guarantee (see above), we will either 1) refund your payment minus shipping cost (with photo or vet verification) or 2) replace the animal, if possible, with additional shipping costs to the buyer.

If you are dissatisfied with your animal, please notify us upon arrival. We may be able to exchange the animal or give you credit towards a new purchase. You are responsible for any return shipping. No other refunds are given.

Please note that gecko tails are not covered under the health guarantee! :)

Payment Plans

We accept payment plans with a non-refundable 20% down payment. Please let us know how you would like to schedule the rest of your payments and we will work with you.

If you pay in full but the animal must be held due to weather concerns or other issues, we will hold your animal for up to 90 days at no extra charge. However, if you decide to cancel the transaction during that time, we will retain 20% of the purchase price as a holding fee.

Transactions with Minors

MVR is happy to work with parents and their children to choose a new pet. However, we require the parent or guardian to make the final purchase in his or her name.

No holds guaranteed without payment

In the event that more than one party is interested in a specific animal, payment must be given (in person or PayPal) to guarantee your hold. E-mails stating intent to buy must be backed by a monetary transaction. MVR is not required to notify you of sale of animal you intended to purchase but did not secure.

Communication between parties

After a deposit to hold the animal has been placed, if the buyer fails to follow through with a payment plan without communicating to MVR, and does not respond to communications within 30 days, the gecko will be listed as available for sale. The deposit will not be refunded, but all additional payments made after the deposit as part of the payment plan will be refunded via Paypal. If another method of payment was used, it is up to the buyer to contact MVR for refund arrangements.

12 thoughts on “Terms of Service

  1. Hello come this fall I will have money from breeding Dalmatian crested geckos I live in Ma.and I was wondering how much it would be to get a red Harley female? If you could get back to me it would be greatly appreciated! Thank you and have an awesome day!

    • Thanks for inquiring Derek! Unfortunately we aren’t breeding reds at the moment. A ready to breed female can range from $250-$600. You might be able to find a nice one at local show. There are several on the East Coast. The New England Reptile Show is September 23 and the Long Island Reptile Show is October 21. The White Plains New York Reptile Show happens several times a year. This year is July 8, September 9 & November 25th. You might be able to find a great looking red harley at those shows.

      Check back with us when you’re ready, if you haven’t found what you’re looking for by then. By Fall there could be more options in sub-adults and even proven females from the past season and we can help point you in the right direction.

  2. I am interested in Rhizome. Could you please update me the weight, if the tail is still intact ;-) and if any pores are visible at this time? Also the estimated shipping to zip 14120? Thank you! :0)

    • Hi Tiffany! We can get updated weights and do our best to look for pores, but currently Rhizome is priced as unsexed. As listed in the description, Rhizome has a shortened tail due to a constricted shed on the tip. We are currently not shipping until weather cools down, which may not be until October. Is this an issue? Since there are several months to go, pores may emerge if male. Is that acceptable? Just want to make sure you are aware of the wait time and the implications. Thanks!

    • Hi John!

      We currently don’t provide live foods. In the future we may provide some but it most likely would not be crickets. Thank you for your inquiry!

  3. Hi I am currently looking for a job and was wondering if you hire employees or if you do it as a family thank you so much.

    • Hi Abby! Thanks so much for your interest in our company. At this time, we are a small family team and aren’t taking on any additional recruits for now. If you are interested in reptiles as a career or part-time job there are several great reptile stores around the Phoenix area. You can inquire with them, since summer is ending and many student employees have gone back to school there might be some openings. :) Good luck in your job hunt!

    • Hi Matt! We do not currently have a brick & mortar retail store. There are a lot of great reptile shops in the East Valley though!

  4. Hi,
    My son bought a crested gecko from you, I believe, at a reptile show here in the Phoenix area.
    I’m looking at getting him another one for him but have some questions.

    How do I get a hold of you? I found a phone number on Google maps and left a message but I’m not sure that number was correct.

    Can you please contact me?
    Thanks
    Brian

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